Richmond’s Department of Public Utilities (City of Richmond DPU) works with PromisePay to offer payment plans for your outstanding balance.
Avoid late fees and disconnections
Flexible payment options and schedules
If your services are disconnected, please call City of Richmond DPU at (804) 646-4646 to get your services restored. Starting a PromisePay payment plan will NOT get your services restored - you must call City of Richmond DPU directly.