City of Richmond DPU

Avoid late fees and service interruption

Richmond's Department of Public Utilities (City of Richmond DPU) partners with PromisePay to offer flexible payment plans for past-due balances.

Benefits

  • Avoid additional late fees and service interruptions

  • Flexible monthly payment options

  • Pay off your balance over time

  • Stay in good standing with Richmond DPU

How it works

Plans start with a 10% down payment, then split the rest into manageable monthly payments up to 12 months.

If you need to look up your City of Richmond DPU account number, please look up your account here.

View your options

Use the account number as seen on your DPU bill
Use the billing ZIP code as seen on your DPU bill
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